Desktop support

Desktop Support is designed to prepare learners for real-world IT support roles that serve as the backbone of modern organizations. This course explains how technical support professionals assist users, maintain systems, and ensure daily business operations run smoothly. Learners gain a clear understanding of troubleshooting hardware, software, and operating system issues in Windows and macOS environments. The course covers user account management, device configuration, peripheral setup, and basic networking support. Students learn how to diagnose problems, document issues, and communicate solutions effectively to non-technical users. Real-world scenarios demonstrate how desktop support teams handle incidents, service requests, and escalations. The course introduces common tools used in IT support such as ticketing systems, remote support software, and asset management platforms. Learners gain insight into job roles including Help Desk Technician, Desktop Support Technician, and IT Support Specialist. Emphasis is placed on customer service, professionalism, and problem-solving skills. By completion, students are prepared to support users confidently and serve as a strong entry point into IT and cybersecurity careers.